PhotoMate

Support

Photographer: iOS or iPadOS 27+. Viewer: iOS or iPadOS 26+. Use the same Wi-Fi, a reachable hotspot, or supported nearby peer-to-peer connectivity. Bluetooth shutter pairing is optional.

Do I have to use a different camera?

No. The photographer keeps using Apple’s native Camera app. PhotoMate shares the screen; it does not replace the camera or control focus and exposure.

Why can’t I find my partner?

Allow Local Network access in iOS Settings and keep both devices nearby. Try the same Wi-Fi or a reachable personal hotspot. Guest networks may isolate devices. Start a new session on both sides if needed.

Does Bluetooth setup affect the rest of the app?

No. Bluetooth pairing only enables the optional remote shutter. Live viewing and photo transfers do not depend on it. For first-time pairing, keep the Viewer’s setup screen open and select its displayed PM name in the photographer’s Bluetooth Settings.

When are photos sent?

By default, PhotoMate counts new photos while you shoot. Tap Get photos when ready. Automatic previews are optional and may add heat or slow Camera, especially with Live Photos or rapid shooting. Videos are selected separately. Selected library files can also be sent manually from either device.

How do I save a Live Photo or video?

Save requests the full file if necessary, waits for the transfer, then saves it to Photos with permission. A preview alone cannot play Live motion. Wait for complete resources before trying playback or saving.

What is free and what is Pro?

Claim the 7-day free trial in PhotoMate Pro for unlimited connection time. It does not renew or charge you afterward. Without active trial or Pro, this device has 10 connection minutes per day across both roles. At zero, the session disconnects; received media remains available. Either person’s Pro covers the connected session.

How do I restore or manage a purchase?

Use Restore Purchases in PhotoMate Pro with the Apple Account used for the original purchase. Monthly subscriptions renew unless canceled with Apple. Buying Lifetime does not cancel Monthly. Use Manage Subscription in the app or iOS Settings to stop its renewal. Apple handles billing and refund requests.

How do I send a useful bug report?

Send the steps, app build, device and OS versions to the email below. In a Debug build you may choose to export saved diagnostics from Settings. Review the file before sharing it; it is not uploaded automatically.

Need a hand?

Tell us the app version, device model, iOS version and what happened. Please do not send private photos, pairing secrets or payment details.

Email support

datatracker.contact@gmail.com